Frequently Asked Questions
Everything you need to know about your Alp N Rock experience.
How do I determine the right size for me?
We provide a detailed size guide on each product page. Our apparel is designed with a performance fit; if you prefer a more relaxed feel, we recommend sizing up.
What is your return and exchange policy?
We offer a 30-day return window for all unwashed and unworn items with original tags attached. Exchanges are free, while returns for refund may incur a small processing fee.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information to monitor your delivery.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How should I care for my Alp N Rock garments?
To maintain the quality of our premium fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and iron on low heat if necessary.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer interest-free installment plans through Shop Pay and Afterpay.